Unsubscribe & Refund Policy

Unsubscribe and refunds

How to stop your subscription, and how a refund request is handled once you send it.

Cancel your subscription

Send the keyword for your operator to the short code beside it. Nothing else is needed.

Mobily

Text U 27 to 604904

STC Postpaid

Text 800444 to 900

STC Prepaid

Text 800444 to 900
  • Send the message from the mobile number the subscription is registered to.
  • The cancellation takes effect as soon as your operator confirms it.
  • No app and no password are needed in order to cancel.

Send the keyword

Text the keyword shown above to the short code listed for your operator.

Read the confirmation

Your operator replies by SMS to confirm that the subscription has been stopped.

Billing stops

No further charge is taken once that confirmation message has arrived.

Refund policy

What can be refunded, how to ask for it, and how long an answer takes.

  • A refund can be requested within 30 days of the charge appearing on your mobile account.
  • Send the request to help@mobiosphere360-sa.com from, or quoting, the mobile number the subscription is registered to.
  • Include the date and the amount of the charge you are asking about, so that it can be traced with your operator.
  • Requests are reviewed in the order they arrive, and every one of them receives a reply.
  • An approved refund is returned through your mobile operator, on the same channel the charge was taken from.
  • How long the money takes to appear is decided by your operator rather than by us.
  • Cancelling and requesting a refund are two separate steps. Send the cancellation SMS first, then write to customer care.
  • Any charge taken after a confirmed cancellation is refunded in full.

Email customer care

MobioSphere360 FAQs

Have questions about MobioSphere360? Our comprehensive FAQ section provides answers to help you maximize your immersive experience.

What do I receive with my MobioSphere360 subscription?
With your MobioSphere360 subscription, you gain unrestricted access to a vast array of MobioSphere360 content, exclusive experiences, personalized recommendations, and regular updates that ensure a continuously engaging and dynamic journey.
How did I get subscribed to MobioSphere360?
You subscribed to MobioSphere360 by following our streamlined subscription process, either through your mobile device or via our secure website. Once completed, your account is immediately activated for full access to all immersive features.
Is there a charge for using MobioSphere360?
These subscriptions grant you unlimited access to all our MobioSphere360 content and premium features during the active subscription period. Yes, MobioSphere360 operates a subscription model (Mobily: SAR 3 daily, STC Postpaid: SAR 69 daily, STC Prepaid: SAR 2 daily), please refer to our relevant pricing information.
What platforms does MobioSphere360 support?
MobioSphere360 is accessible on a wide range of platforms, including smartphones, tablets, and compatible PCs. This ensures that you can enjoy your favorite immersive experiences whenever and wherever you choose.
How do I reach customer support?
Our dedicated customer support team is available to assist you. You can reach us through the 'Contact' page on the MobioSphere360 platform or email us at help@mobiosphere360-sa.com
How do I cancel my MobioSphere360 subscription?
To cancel your subscription, you can do so by texting U 27 to 604904 (for Mobily), 800444 to 900 (for STC Postpaid), 800444 to 900 (for STC Prepaid), or by emailing our customer care team at help@mobiosphere360-sa.com.